Frequently Asked Questions

We ship to 100+ countries around the world, including the UK, European countries, US and Canada.

We have selected leading logistics company such as DHL  providing air (Parcel Intl Standard) and ocean freight (DHL Global Forwarding forwarding services). They usually have partnerships with local service providers across different countries. Shipments will be collected for dispatched from each location. In other cases, shipments will be centralized in our warehouse in UK, England before being distributed to the buyer’s destination.

Before placing your order, you can request a quote to check the time it will take to ship the order to your country. We will get back to you within 24 to 48 hours with the timelines and best possible quotation.

On the Request quote form, you can select from Sea and Air shipment mode and we will inform you about the shipping cost, on the basis of your preferred shipping mode, before a payment link is sent to you. Prices are calculated directly by our logistics partner.

Yes absolutely. We highly recommend it as you will be able to save on freight costs.

But you will have to choose a delivery date based on the longest lead time or pay costs for each order.

Different countries have different rules for claiming VAT refunds and we request you to check your local laws for the exact process.

For UK, you can reclaim a refund against VAT while filing your returns. For more details please refer to the link www.gov.uk/reclaim-vat